Shipping & Delivery Policy

Effective Date: July 11, 2026

At PIXPAQ, we are committed to delivering your order safely, securely, and on time. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered when you shop on app.pixpaq.in.

1. Order Processing

  • Orders are processed within 24–48 business hours after successful payment confirmation or order verification.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During product launches, festive seasons, or promotional sales, processing may take slightly longer.

2. Shipping Coverage

We currently ship across most serviceable locations in India through trusted logistics partners.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote & North-Eastern Regions: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

  • Free shipping may be available on selected products or promotional offers.
  • Any applicable shipping charges will be displayed during checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Order confirmation via Email or SMS
  • Shipment tracking number
  • Courier partner details

You can track your shipment using the tracking link provided.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable

the shipment may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.

7. Address Changes

  • Shipping addresses can only be modified before the order has been dispatched.
  • Once the order is shipped, we may not be able to change the delivery address.

8. Package Inspection

Please inspect the package at the time of delivery. If you notice:

  • Torn packaging
  • Tampered seal
  • Visible physical damage

take photographs before opening the package and contact our support team within 24 hours of delivery.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Courier network disruptions
  • Government restrictions
  • High order volume

PIXPAQ shall not be held liable for delays caused by circumstances beyond our reasonable control.

10. Cash on Delivery (COD)

Cash on Delivery is available only for selected locations and eligible products. PIXPAQ reserves the right to disable COD based on:

  • Delivery location
  • Order value
  • Previous order history
  • Courier partner limitations

11. International Shipping

Currently, app.pixpaq.in delivers only within India.

12. Contact Us

For shipping-related queries, please contact us:

Email: support@pixpaq.in
Phone / WhatsApp: +91 70656 36400
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM