Return & Refund Policy

Shopping at pixpaq.com, your items should reach you within 8-11 days of your order Confirmation. In case the item of the order placed is in back order, shipping may take a little longer which will be communicated to You. No extra charges and duties on Items. Free shipping across all India Terrain.

If you think, your order is delayed than the mentioned time, please feel free to contact Us. Please ensure you have provided us all important information, including your contact number, address, area pin code to your Location. In order to ensure your ordered product reaches you safely and on time, we use renown courier services such as DTDC , Delhivery Couriers. We don’t compromise on your order deliveries with local courier Vendors.

In rare cases, delivery may take longer due to Bad Weather Condition and other unforeseen Circumstances.

USE OF GOOD SHIPPING SERVICES

pixpaq.com is very keen to use renown courier services, as its very important that your product reaches you on time and proper product care being taken off by the courier Facility. Hence no physical damage in Transportation.

RETURN POLICY

At pixpaq.com, we are committed to ensure that you have hassle-free and enjoyable shopping experience. You may have received a dead-on arrival or malfunctioning product; If the product is by any brand or manufacturer. You have to contact their respective customer service centers for a replacement or a return.

WHEN RETURNS ARE NOT POSSIBLE

There are certain conditions in which returns are not possible by pixpaq.com. They are as follows:

• NO RETURN is accepted on projector brand PIXPAQ. Hence refund is not allowed on Any product from Brand Pixpaq. There is only replacement available if product is faulty.
• The return request is made outside the specified time Frame.
• The product is damaged because of Use.
• The product is not in the same state as you received It.
• The item has been used and Installed.
• Item with physical Damages.
• The product serial numbers missing / tempered from the main Box.
• There is anything missing from the package received, including price tags, labels and original Packing.
• Product without invoice is not liable to Exchange.
• Under No condition we issue a refund or replacement for OS failure or android problems coming in projector.

HOW DO I CANCEL AN ORDER?

If you want to cancel your order, you need to get in touch with us at : support@pixpaq.in with your order number, before the item is Shipped.

WARRANTY

• All items include manufactures/Brand Warranty.
• Physical damages to items are not covered under Warranty.
• Warranty time span for items are valid under manufacturer/Brand warranty Terms.
• Please provide your sales invoices to claim Warranty.
• Warranty is applicable across all India service Centre’s by Manufactures/Brands.

ONLINE TECHNICAL ASSISTANCE

• In case you are facing some problem in installation of the product and wants to understand the functioning of the items, we have our specialized team with assistance to guide You .
• Our technical team provides easy assistance through telephonic and Email Basis only.
• System setting calibrations are also provided by our technical team, so that you enjoy the quality of the product hassle Free.

In case you have any further questions/queries, please don’t hesitate to contact us at: support@pixpaq.in for app.pixpaq.in